Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website operated by ROOFVECTOR LLC (“ROOFVECTOR LLC,” “we,” “us,” or “our”), including our website, chat widget, communications, and services made available through the website (collectively, the “Site”).

By accessing or using the Site, submitting information through the Site or chat widget, or otherwise interacting with our online services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree with these Terms, you should not use the Site.

These Terms govern use of our website and general communications. Specific services provided to clients may also be governed by separate proposals, service agreements, order forms, statements of work, or other written agreements. If a separate written agreement between you and ROOFVECTOR LLC conflicts with these Terms regarding paid services, the applicable written agreement will control with respect to those services.

About ROOFVECTOR LLC

ROOFVECTOR LLC is a U.S.-registered digital marketing and customer acquisition services company serving roofing businesses.

Our services may include digital advertising, CRM implementation, appointment management, customer communication systems, website-related services, marketing automation, and other related business services.

The availability, scope, pricing, duration, and specific terms of any paid service may vary and will be communicated separately as applicable.

Use of the Site

You may use this Site only for lawful purposes and in accordance with these Terms.

You agree not to use the Site in any manner that violates applicable law, infringes the rights of another person or organization, interferes with the operation or security of the Site, attempts to obtain unauthorized access to any system or information, introduces malicious software or harmful code, impersonates another person or entity, submits false or misleading information, or otherwise uses the Site for fraudulent, abusive, or unlawful purposes.

We reserve the right to restrict or terminate access to the Site when we reasonably believe these Terms have been violated or when necessary to protect ROOFVECTOR LLC, our systems, our customers, or others.

Information You Provide

When you provide information through our Site, chat widget, email, telephone communications, scheduling systems, or other authorized communication methods, you agree that the information you provide will be accurate to the best of your knowledge and that you are authorized to provide it.

Information provided through the Site or our communications will be handled in accordance with our Privacy Policy.

Submitting an inquiry, starting a chat, requesting information, or otherwise contacting ROOFVECTOR LLC does not by itself create a client, agency, partnership, employment, fiduciary, or other professional relationship between you and ROOFVECTOR LLC.

A business relationship for paid services is established only when ROOFVECTOR LLC and the applicable client agree to the relevant service arrangements.

SMS and Text Messaging Program

ROOFVECTOR LLC operates an SMS messaging program for individuals who voluntarily provide their mobile telephone number and expressly opt in to receive text messages from ROOFVECTOR LLC.

Users may opt in through the ROOFVECTOR LLC website chat widget or another authorized consent process made available by ROOFVECTOR LLC.

The chat widget presents the applicable SMS consent disclosures and consent choices before SMS consent is collected.

Depending on the consent provided, messages may include responses to inquiries, appointment confirmations and reminders, rescheduling notifications, service updates, customer support communications, account-related communications, and marketing or promotional messages such as information about services, special offers, or promotions.

Marketing and non-marketing or informational messages may be subject to separate consent choices where applicable.

Consent to receive SMS messages is voluntary. Consent to receive marketing text messages is not a condition of purchasing any goods or services from ROOFVECTOR LLC.

Providing a telephone number to ROOFVECTOR LLC without providing the applicable SMS consent does not by itself constitute consent to receive marketing or other recurring SMS messages.

Message Frequency and Charges

Message frequency may vary based on your interactions with ROOFVECTOR LLC and the services or communications you request.

Message and data rates may apply.

You are responsible for any messaging or data charges imposed by your wireless carrier.

SMS Opt-Out

You may cancel the SMS service at any time by replying STOP to a text message from ROOFVECTOR LLC.

After you send STOP, we may send you a message confirming that you have been unsubscribed. After your opt-out request has been processed, you will no longer receive SMS messages covered by that opt-out.

If you want to receive SMS messages again after opting out, you must provide new consent through an available ROOFVECTOR LLC opt-in process.

SMS Help and Support

For assistance with the ROOFVECTOR LLC messaging program, reply HELP to a text message from ROOFVECTOR LLC or contact us at:

Email: [email protected]

Phone: +1 214-380-3516

SMS Delivery and Carrier Responsibility

Carriers are not liable for any delayed or undelivered messages.

Delivery of SMS or MMS messages may be affected by your wireless carrier, mobile device, network availability, geographic location, technical systems, or other circumstances outside the reasonable control of ROOFVECTOR LLC.

ROOFVECTOR LLC does not guarantee that every SMS or MMS message will be delivered or received.

SMS Privacy

Information collected in connection with our messaging program is handled in accordance with our Privacy Policy.

ROOFVECTOR LLC does not sell, rent, share, or provide mobile phone numbers, text messaging originator opt-in data, or SMS consent to third parties or affiliates for their marketing or promotional purposes.

Information may be provided to telecommunications carriers, messaging platforms, aggregators, CRM providers, hosting providers, and other service providers only as reasonably necessary to operate, deliver, and support our communications and services.

For additional information regarding how we collect, use, disclose, and protect personal information, please review the ROOFVECTOR LLC Privacy Policy available on this website.

Consent and Communications

SMS messages are sent according to the consent provided by the recipient.

Recipients should receive only the categories of SMS messages for which they have provided the applicable consent.

ROOFVECTOR LLC does not treat purchased, rented, transferred, or third-party consent as direct SMS consent for ROOFVECTOR LLC.

Consent provided to another company, affiliate, lead generator, or third party does not constitute consent to receive SMS messages from ROOFVECTOR LLC.

Recipients may withdraw SMS consent at any time by replying STOP.

Services and Client Agreements

Information about ROOFVECTOR LLC’s services appearing on the Site is provided for general informational purposes and does not constitute a binding offer or guarantee that any particular service will be available to every prospective client.

The actual scope of services, deliverables, fees, payment arrangements, advertising budgets, service periods, cancellation rights, and other commercial terms may be established in a separate agreement between ROOFVECTOR LLC and the client.

If you become a client, you are responsible for reviewing and complying with the terms of the applicable service agreement.

Advertising Budgets and Third-Party Costs

Certain ROOFVECTOR LLC services may involve third-party platforms or services, including advertising platforms, CRM systems, telecommunications providers, website services, scheduling platforms, or other technology providers.

Unless expressly stated otherwise in a separate written agreement, fees charged by third-party platforms, advertising spend, carrier charges, software subscriptions, and other third-party costs are separate from ROOFVECTOR LLC’s service fees.

Third-party platforms may change their pricing, policies, functionality, availability, or terms independently of ROOFVECTOR LLC.

No Guarantee of Marketing Results

ROOFVECTOR LLC does not guarantee any particular number of leads, appointments, customers, roofing jobs, sales, revenue, return on advertising spend, profitability, or other specific business result unless a separate written agreement expressly states otherwise.

Marketing and customer acquisition results may vary substantially based on factors including geographic market, competition, advertising budget, offer, pricing, business reputation, seasonality, customer demand, sales processes, response times, platform performance, economic conditions, and other circumstances.

Any examples, projections, estimates, case studies, or discussions of potential results are provided for informational purposes and should not be interpreted as promises or guarantees of future performance.

Client Responsibilities

Clients are responsible for providing accurate and timely information reasonably necessary for ROOFVECTOR LLC to perform agreed services and for ensuring that information, materials, offers, claims, trademarks, images, customer data, and other content they provide to ROOFVECTOR LLC may lawfully be used for the intended purpose.

Clients remain responsible for their own business operations, customer relationships, pricing, sales decisions, licensing requirements, regulatory obligations, and fulfillment of roofing or other services they provide to their customers.

ROOFVECTOR LLC does not perform roofing services and is not responsible for the workmanship, warranties, contracts, safety practices, licensing, insurance, or other obligations associated with a client’s roofing operations.

Intellectual Property

Unless otherwise indicated, the Site and its original content, design, text, graphics, logos, branding, and other materials created by ROOFVECTOR LLC are owned by or licensed to ROOFVECTOR LLC and are protected by applicable intellectual property laws.

You may access and use the Site for legitimate informational and business purposes.

You may not reproduce, distribute, modify, republish, sell, exploit, or create derivative works from our protected Site materials without our prior written permission, except as permitted by applicable law.

The ownership and permitted use of advertising assets, websites, creative materials, campaigns, CRM configurations, or other work produced for clients may be governed separately by the applicable client agreement.

Third-Party Services and Links

The Site or our services may contain links to or integrate with third-party websites, applications, platforms, or services.

ROOFVECTOR LLC does not own or control those third parties and is not responsible for their independent content, availability, security, policies, or practices.

Your use of a third-party platform may be governed by that provider’s own terms and privacy policies. You should review those terms before using the applicable third-party service.

Payments, Billing, Cancellations, and Refunds

Pricing, billing schedules, payment obligations, cancellation rights, refund eligibility, and other financial terms for ROOFVECTOR LLC’s paid services will be governed by the applicable proposal, order, invoice, service agreement, or other written arrangement presented to the client.

Unless a specific refund or cancellation right is expressly provided in an applicable agreement or required by law, the existence of this website does not independently create a right to a refund or cancellation.

Website Availability

We attempt to maintain the Site in a reliable and secure manner, but we do not guarantee that the Site will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, restrict, or discontinue any part of the Site when reasonably necessary, including for maintenance, security, operational, or business reasons.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and information made available through it are provided on an “as is” and “as available” basis.

ROOFVECTOR LLC makes no warranty that the Site will be uninterrupted, error-free, completely secure, or free from harmful components, or that all information available through the Site will always be complete, accurate, or current.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, ROOFVECTOR LLC and its officers, members, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to use of, or inability to use, the Site.

To the extent applicable law does not permit a particular limitation or exclusion of liability, that limitation or exclusion will apply only to the maximum extent permitted by law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ROOFVECTOR LLC and its officers, members, employees, contractors, and agents from third-party claims, damages, liabilities, costs, and reasonable expenses arising from your unlawful misuse of the Site, your material violation of these Terms, or your infringement of another person’s rights.

This provision does not require indemnification to the extent prohibited by applicable law.

Changes to These Terms

ROOFVECTOR LLC may update these Terms from time to time to reflect changes in our website, services, business practices, technologies, messaging practices, or legal requirements.

When these Terms are updated, we may revise the “Last Updated” date at the top of this page.

Your continued use of the Site after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Termination

We may restrict or terminate access to the Site if we reasonably believe a user has violated these Terms, engaged in unlawful or abusive activity, threatened the security or operation of the Site, or when restriction is otherwise reasonably necessary.

Provisions that by their nature should survive termination, including provisions concerning intellectual property, disclaimers, limitations of liability, and applicable legal rights and obligations, will survive as appropriate.

Governing Law

These Terms and disputes arising from use of the Site will be governed by applicable law, including the laws of the State of New Mexico, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms limits any rights or remedies that cannot lawfully be waived or restricted.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate, and the remaining provisions will continue in effect.

Entire Terms for Website Use

These Terms, together with our Privacy Policy and any additional terms expressly applicable to a particular website feature, constitute the terms governing general use of this Site.

Separate client agreements may contain additional or different terms governing paid services provided by ROOFVECTOR LLC.

Contact Us

If you have questions regarding these Terms of Service, our services, or our messaging program, contact us at:

ROOFVECTOR LLC

Email: [email protected]

Phone: +1 214-380-3516